About the iPod shuffle Reset Utility

The iPod shuffle Reset Utility restores the original iPod shuffle. The restore process completely erases all music and data on iPod shuffle and reinstalls software version 1.1.4.

Note: iPod shuffle Reset Utility is only for First Generation 512 MB and 1 GB iPod shuffle. Any other iPod, including iPod shuffle (Second Generation), is not supported. If you are not sure which iPod you have, see Apple Support document 61688: Identifying different iPod models

Use the iPod shuffle Reset Utility to fix the following issues:

• With the iPod shuffle switched on, pressing the Play button will cause orange (amber) and green LEDs to flash for a few seconds, and the unit will not play any music, nor can you sync music to it from iTunes.


• On a Windows PC, iPod shuffle will appear in My Computer as a "Removable Disk," however the iPod shuffle volume will not mount correctly. The unit is listed in Device Manager under "Disk Drives" as "Apple iPod USB Device."
  
• On a Mac, the unit will only be recognized in Apple System Profiler under Hardware -> USB and will not appear or mount in the Finder.
  
• When attempting to restore, the unit may not be recognized at all. However, if it is recognized, the restore may fail with an error dialog "Firmware update failure. Disk write error" or another error. It may take 3 restore attempts before the error appears. Note: iPod shuffle may take several minutes to be recognized.
  

Important: Read Before Using

1. An Admin user password for your computer is required to use the utility.
2. iPod shuffle Reset Utility restores your iPod shuffle with version 1.1.4 software. It is not required to restore your iPod shuffle a second time after using iPod shuffle Reset Utility
3. If iPod shuffle Reset Utility is unable to restore your iPod shuffle, then your iPod shuffle may need Service. Go to the iPod shuffle Service page for additional information.

System Requirements

• Mac OS X 10.2.8 or later
  
• Windows 2000 with Service Pack 4 or Windows XP with Service Pack 2

Download

• Windows - Click here to download


• Mac OS X - Click here to download

Installation

To install the iPod shuffle Reset Utility:

1. Open the iPodshuffleResetUtility.pkg (Mac) or the iPodshuffleResetUtilitySetup.exe (Windows) file.
2. Follow the onscreen instructions.
3. Once installation is complete, the iPod shuffle Reset Utility will be available on a Mac at /Applications/Utilities/iPod shuffle Reset Utility or on Windows by choosing Start > Programs > iPod > iPod shuffle Reset Utility.

Using iPod shuffle Reset Utility

1. Quit all running applications on your computer.
2. Open the iPod shuffle Reset Utility.
3. Connect iPod shuffle to a USB port on your computer. Do not connect iPod shuffle to a USB port on your keyboard or other non-powered USB hub.
4. Click the Restore button. If prompted, enter an Admin user name and password.
5. The restore process will start.
6. When it is complete, quit iPod shuffle Reset Utility and open iTunes to sync music to your iPod shuffle.